Prepaid Hours & Incidents
Development hours are used for planning, development, designing, training and deploying of websites, logo's, favicons, metatags, robot files, .htaccess files, search engine optimization, creating of web pages, changes, uploads, facebook pages, youtube channels, google+ pages, webmaster tools, analytics, twitter accounts and pages, sms, and so forth. Including but not limited to email templates, template changes, updates, upgrading of software, e-commerce platforms, mass email systems, website optimization, speed testing, app creation, logo creation, letterheads, business cards, branding, marketing, advertising, page layouts, colours and website launches.
Development hours are not for installation or deployment of software, e.g. installing of modules or components. Development hours cannot be exchanged for support, incidents or installation hours or vice versa.
Installation of components, modules, plugins, addons, product/service configuration, widgets or any software program to be installed or configured, including but not limited to changes, uploads, downloads of software. Installation hours are not for development/support or incidents. Installation hours cannot be exchanged for support, incidents or development hours or vice versa.
Support hours are used for advance support at office or remotely via teamviewer or skype and involve support requests to upgrade, update or solving technical issues. This section includes supoort ticket requests, telephonic support and everything other than single general incident support requests. Support hours are not for installation or deployment of software, e.g. installing or development of modules or components. Support hours cannot be exchanged for development, incidents or installation hours or vice versa.
Incident hours are for single general support request that involves setting up of email accounts, general solving of issues or support requests. This section can be referred to Advanced Support for difficult technical inquiries.
This service is not for installation, development or advanced support. Incident hours cannot be exchanged for support, development or installation hours or vice versa.